Terms & Conditions
Sugar Mountain Trading Co.
Effective Date: August 2, 2026
Welcome to Sugar Mountain Trading Co.! By accessing our website or purchasing our products, you agree to the following Terms & Conditions.
1. Products & Information
We strive to provide accurate product descriptions, pricing, and availability. However, we reserve the right to correct errors, update information, or discontinue products without prior notice.
Our products are intended for personal use and should be used according to their instructions.
2. Orders & Payments
All prices are listed in U.S. dollars. Payment is required at checkout.
We reserve the right to cancel or refuse orders due to pricing errors, suspected fraud, product availability, or other legitimate business reasons. Any payments collected for canceled orders will be refunded.
3. Shipping & Returns
Shipping times and costs are provided during checkout. Delivery dates are estimates and may vary due to circumstances beyond our control.
Returns, refunds, and exchanges are governed by our Shipping & Return Policy.
4. Promotions & Discounts
Promotional offers, discount codes, and special pricing are subject to their stated terms and expiration dates.
Unless otherwise specified, discounts cannot be combined. We reserve the right to modify or discontinue promotions at any time, subject to applicable law.
5. CBD Products
Our CBD products are made with hemp-derived CBD isolate and contain no intentionally added THC.
CBD products are not intended to diagnose, treat, cure, or prevent any disease. Statements regarding CBD products have not been evaluated by the Food and Drug Administration.
Customers are responsible for ensuring that CBD products are permitted in their location before ordering.
6. Product Use & Safety
Please review all product ingredients before use, particularly if you have known allergies or sensitivities.
Discontinue use if irritation occurs. Products are intended for external use only unless otherwise indicated.
7. Website Content
All website content, including product descriptions, photographs, graphics, logos, and branding, belongs to Sugar Mountain Trading Co. or its respective owners.
Unauthorized reproduction or commercial use is prohibited without written permission.
8. Limitation of Liability
To the extent permitted by applicable law, Sugar Mountain Trading Co. is not responsible for indirect, incidental, or consequential damages arising from the use of our website or products.
Nothing in these Terms limits rights or remedies that cannot legally be excluded.
9. Privacy
We respect your privacy. Information collected through our website is handled according to our Privacy Policy.
10. Changes to These Terms
We may update these Terms & Conditions periodically. Changes will be posted on this page with an updated effective date.
Continued use of our website after changes become effective constitutes acceptance of the updated terms, where permitted by law.
11. Governing Law
These Terms & Conditions are governed by the laws of the Commonwealth of Kentucky, United States, subject to applicable consumer protection laws.
12. SMS Terms & Conditions
By signing up for SMS messages from Sugar Mountain Trading Co., you agree to receive automated text messages regarding promotional offers, product launches, updates, and other brand-related information.
Messages may be sent through our SMS service provider, Mailchimp, to the mobile number you voluntarily provided and enrolled through checkout, account registration, newsletter signup, or another SMS opt-in method on our website.
12.1 Consent
By opting in to our SMS program, you provide your express written consent to receive recurring marketing text messages from Sugar Mountain Trading Co. using automated messaging technology through our provider, Mailchimp.
Consent to receive marketing text messages is not a condition of any purchase.
Providing your telephone number during checkout or account registration does not automatically enroll you in marketing messages. Enrollment requires your affirmative consent.
12.2 Message Frequency
Message frequency varies depending on our promotional schedule and your interaction with our brand.
Typically, you can expect approximately 4–8 messages per month.
12.3 Opt-Out
You may unsubscribe from our SMS program at any time by replying STOP to any text message you receive from us.
You may also request assistance with unsubscribing by contacting us at info@sugarmountaintrading.com or through our website's contact form.
After opting out, you may receive a final confirmation message. You will not receive further marketing text messages unless you choose to opt in again.
12.4 Help
For assistance with our SMS program, reply HELP to any message or contact our customer service team at:
12.5 Message & Data Rates
Message and data rates may apply.
Please consult your wireless carrier regarding applicable fees and service terms.
Sugar Mountain Trading Co. is not responsible for charges assessed by your wireless carrier.
12.6 Supported Carriers
Our SMS program is designed to work with major U.S. wireless carriers, including AT&T, Verizon, T-Mobile, and other participating carriers.
Message delivery is subject to carrier availability and network conditions.
Sugar Mountain Trading Co. is not responsible for delayed or undelivered messages.
12.7 Privacy
We respect your privacy and are committed to protecting your personal information.
Information collected through our SMS program is handled in accordance with our Privacy Policy.
We do not sell or share mobile phone numbers or SMS opt-in consent information with third parties for their independent marketing purposes.
Information may be shared with service providers, including Mailchimp, as necessary to operate our SMS program.
12.8 Data Collection
When you enroll in our SMS program, we may collect and process information including:
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Mobile telephone number
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Name
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Order history
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Location information, when applicable
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SMS subscription status and consent records
This information may be used to manage your subscription, deliver relevant communications, provide customer service, and maintain records of consent.
Customer information is managed through our e-commerce and marketing service providers, including BigCommerce and Mailchimp, in accordance with their applicable privacy and security practices.
12.9 Changes to SMS Terms
We may update these SMS Terms & Conditions periodically.
Changes will be posted on this page with an updated effective date.
Continued participation in the SMS program following notice of changes constitutes acceptance of the revised terms, where permitted by applicable law.
13. Subscription Cancellation Policy
At Sugar Mountain Trading Co., we believe subscriptions should be simple, convenient, and easy to manage. Customers may cancel their email or recurring product subscriptions at any time.
13.1 Email Subscriptions
You may unsubscribe from our promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any marketing email.
Once unsubscribed, you will no longer receive promotional emails from us. You may still receive important communications regarding orders, payments, or account activity.
13.2 Product Subscriptions
Customers enrolled in our recurring product subscription service may cancel their subscription at any time without cancellation fees.
To cancel, log into your customer account and manage your subscription, or contact us directly at info@sugarmountaintrading.com.
Cancellation must be completed before your next scheduled order is processed to prevent additional charges or shipments.
Orders already processed or shipped cannot be canceled through subscription cancellation and are subject to our Shipping & Return Policy.
13.3 Questions or Assistance
If you need assistance managing or canceling a subscription, please contact our customer service team.
Email: info@sugarmountaintrading.com
Phone: (606) 256-3333
Website: https://sugarmountaintrading.com
14. Contact Information
For questions or concerns regarding our Terms & Conditions, SMS program, subscriptions, or orders, please contact:
Sugar Mountain Trading Co.
Email: info@sugarmountaintrading.com
Phone: (606) 256-3333
Website: https://sugarmountaintrading.com
Thank you for choosing Sugar Mountain Trading Co. and supporting our family-owned American business!
