Shipping & Return Policy

Effective Date: 6/29/2026

At Sugar Mountain Trading Co., we take pride in providing quality, handcrafted products and dependable customer service. We want every order to arrive safely and every customer to be satisfied with their purchase.

Shipping Policy

Order Processing: Orders are typically processed and shipped within 1–3 business days, excluding weekends and holidays.

Shipping Carrier: We primarily ship through USPS and UPS. Delivery times vary depending on your location.

Shipping Rates: Shipping costs are calculated at checkout. Orders of $85 or more qualify for FREE standard shipping within the contiguous United States.

Shipping Confirmation: Once your order ships, you will receive a confirmation email with tracking information.

Return & Refund Policy

Returns: Due to the personal-care nature of our products, we cannot accept returns of opened or used items.

Unopened and unused products may be returned within 30 days of delivery, provided they are in their original packaging.

Damaged or Incorrect Orders: If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery so we can make it right.

Refunds: Once an eligible return is received and inspected, refunds will be issued to the original payment method. Original shipping charges are nonrefundable.

Return Shipping: Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped incorrectly.

Questions or Concerns?

Your satisfaction matters to us! If you have any questions about your order, shipping, or returns, please contact Sugar Mountain Trading Co. through our website.

We appreciate your business and thank you for supporting our family-owned American business!