Introduction
At Sugar Mountain Trading Co., based in Mount Vernon, Kentucky, we value your privacy and aim to keep this straightforward. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our services, you agree to the terms outlined in this policy.
Emails and SMS
When you sign up, we will send you updates about new posts and discounts. You can unsubscribe at any time. If the unsubscribe button or 'STOP' opt-out doesn't work, please let us know, and we will remove you from the list manually.
We maintain email and SMS consent by requiring customers to explicitly opt-in through our subscription forms during the signup process. Each communication includes clear instructions for opting out, allowing customers to unsubscribe easily at any time. In the event of any issues with the unsubscribe process, we promptly handle removal requests manually to ensure their preferences are respected and compliance is maintained.
Collection of Personal Information
We collect various types of personal information to provide you with a seamless shopping experience. The types of information we collect include:
- Contact Information: Name, email address, phone number, and mailing address.
- Payment Information: Credit card details, billing information are collected through our payment processor Square. We do NOT store and credit card info in our data bases..
- Account Information: Username, password, and other login details.
- Usage Data: Information about how you interact with our website, including IP address, browser type, and browsing history.
We collect this information through:
- Account creation and order forms.
- Subscription to our newsletter.
- Interactions with our customer service.
Use of Personal Information
Your personal information is used to:
- Process and fulfill your orders.
- Communicate with you about your orders, new posts, and discounts.
- Improve our website and services.
- Personalize your shopping experience.
- Ensure the security of our website.
Your information will not be shared, sold, or given to any individual or company, except BigCommerce, as we use their platform to power our storefront. If anyone requests your information, they will need to present a court order.
Disclosure of Personal Information
We may disclose your personal information under the following circumstances:
- To comply with legal obligations, such as responding to a court order.
- To protect the rights, property, or safety of Sugar Mountain Trading Co., our customers, or others.
- To service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.
Security Measures
We implement a variety of security measures to protect your personal information, including:
- Secure Sockets Layer (SSL) technology to encrypt sensitive information.
- Regular security audits and updates to our systems.
- Restricted access to personal information, only available to authorized personnel.
Data Retention and Deletion
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your information is no longer needed, we will securely delete or anonymize it.
Changes to the Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the last revision.
For any questions or concerns about our Privacy Policy, please contact us.