Effective Date: 6/10/2025

At Sugar Mountain Trading Co., based in Mount Vernon, Kentucky, your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal information through our website, which is hosted on BigCommerce, and our communications, powered by Mailchimp. By using our website or interacting with us, you agree to the practices outlined below.

1. How We Collect Information

We collect personal information when you:

  • Create an account or place an order

  • Subscribe to our newsletter or SMS list

  • Contact our customer service team

  • Interact with our website or social media

  • Enter promotions or surveys

The information we may collect includes:

  • Contact Info: Name, email address, phone number, and shipping address

  • Payment Details: Payment information is processed securely via Square or other trusted processors. We do not store credit card numbers on our servers

  • Account Info: Login credentials and purchase history

  • Device & Usage Data: IP address, browser type, pages viewed, and time spent on the site

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Send order updates, discounts, and product news via email or SMS

  • Respond to customer inquiries

  • Improve your shopping experience

  • Maintain the security and integrity of our website

  • Comply with legal requirements

You’ll only receive marketing communications if you explicitly opt in via our website. All messages include clear instructions to unsubscribe or opt-out at any time.

3. Email & SMS Marketing

Our email and SMS marketing is managed through Mailchimp. When you subscribe:

  • You consent to receive periodic messages from Sugar Mountain Trading Co.

  • Message frequency varies and data rates may apply (for SMS)

  • You can opt out at any time by clicking “Unsubscribe” (email) or replying “STOP” (SMS)

  • If you're having trouble unsubscribing, email us at info@sugarmountaintrading.com, and we’ll remove you manually

We do not share, rent, or sell your phone number or email address.

4. Sharing of Personal Information

We do not sell your information. However, we may share it with:

  • BigCommerce, our e-commerce platform

  • Mailchimp, our email and SMS marketing service

  • Payment processors like Square, to securely complete transactions

  • Service providers that help us operate our business (under strict confidentiality agreements)

  • Legal authorities, when required by law or court order

5. Security Measures

We implement robust security practices to protect your data:

  • SSL encryption for all transactions

  • Regular updates and vulnerability scans

  • Access restricted to authorized personnel only

While we take every precaution, no system is 100% secure. If a breach ever occurs, you will be notified promptly in accordance with applicable law.

6. Data Retention & Deletion

We retain personal data only as long as necessary to fulfill your orders, comply with legal obligations, or support our business operations. You may request deletion of your data by contacting us at info@sugarmountaintrading.com.

7. Your Rights

You have the right to:

  • Access, update, or delete your personal information

  • Withdraw consent from marketing communications

  • Request a copy of your data

To exercise these rights, email us at info@sugarmountaintrading.com.

8. Changes to This Policy

We may update this policy as our business, technology, or legal obligations evolve. Any changes will be posted on this page with the “Effective Date” updated accordingly. Your continued use of the site indicates your agreement to the updated terms.

9. Contact Us

For any questions or concerns about this Privacy Policy, contact:

Sugar Mountain Trading Co.
info@sugarmountaintrading.com
https://sugarmountaintrading.com

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